FAQ

Frequently Asked Questions 

1. Where is Royalique located?

Royalique operates as an online retail store based in the United States.

Business Address:
212 Cheryl Street
Longview, Texas 75604
United States

2. Do you ship within the United States?

Yes. We ship to customers across the United States. Shipping availability for international locations may vary.

3. How long does order processing take?

Orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.

4. How long does shipping take?

Delivery times depend on your location and product availability.

Estimated delivery time:

  • United States: 4–5 business days

Please note that shipping times may vary due to demand, carrier delays, or customs processing.

5. Will I receive a tracking number?

Yes. Once your order has been shipped, a tracking number will be sent to the email address used at checkout.

6. Can I cancel or change my order?

If you need to cancel or modify your order, please contact us within 12 hours of placing it. Once an order has been processed or shipped, changes may not be possible.

7. What is your return policy?

We accept returns within 14 days of delivery.

Items must be:

  • Unused

  • In original condition

  • In original packaging

For full details, please review our Refund & Return Policy.

8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photos. We will review the issue and provide a resolution.

9. How can I contact customer support?

You can reach our customer support team via email:

📧 customersupport@royalique.store

We respond to all inquiries within 24–48 business hours, Monday through Friday (CST).

10. Is my payment information secure?

Yes. All payments are processed through secure, trusted third-party payment gateways. Royalique does not store full payment details on its servers.

11. Do you offer refunds?

Refunds are issued once returned items are received and inspected. Approved refunds are processed to the original payment method within 5–10 business days.

12. Do you have physical stores?

No. Royalique operates exclusively as an online store.